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Shipping Information

1. Who is Wgroom Worldwide?

Welcome to Wgroom Worldwide, provider of pet grooming equipment and supplies. We are your personal guide to product used by industry professionals. We know you expect and deserve only the best quality products and services, and we pledge to do all we can to provide you with excellence in all that we do. Wgroom Worldwide offers everyday low prices guaranteed. We offer package deal pricing, volume discounts, specials, lease purchase options and much more. We look forward to providing you with the best experience the industry has to offer. It is our commitment.

2. Why shop Wgroom Worldwide?

As a professional groomer, you know that having access to a good source of wholesale pet products is essential to your business. A wholesale supplier will keep you up and running on a daily basis and help you maintain healthy profits. We will work with you to ensure that your needs are met quickly and for the best price. Our site is easy to use, and always features specials, volume discounts, package deal pricing, and much more. Wgroom Worldwide is here for your convenience, offering 24 hour online ordering, or give us a call Toll Free 877-783-3784.

3. Why is shipping not reflected at checkout?

Our product line is so large and varied that it is impossible for our e-commerce software to automatically calculate freight on a mix of light UPS items and heavy truck items. This is the reason why it is necessary to contact you, via email, requesting freight approval prior to processing your order.

4. What happens when I submit my order?

Once your order is submitted, you will receive a confirmation email with the sub-total of your order. Applicable shipping and handling is not reflected at checkout and is not included in your order total. You will receive a second email requesting freight approval.

5. How much is freight and how will I know?

Within 24 business hours, excluding holidays, you will receive a second email requesting freight approval. Orders will not be processed until approved. To ensure receipt of our email, add customerservice@wgroom.com, or our domain, wgroom.com to your safe senders list. Please respond with approval to avoid cancellation of your order.

6. How do I determine if my ship-to-address is Business or Residential?

Freight carriers charge an additional fee for residential delivery. You will be asked at checkout if you are shipping to a business or residential address. A commercial address is in a business district. A business in a home is considered residential. If shipping to a Business address, please provide the business name, suite number, department and or floor. For questions, contact customer service Toll Free 877-783-3784. We are here to assist you.

7. Can I view the status of my orders?

If registered with us prior to ordering you will be able to view your order status and track your shipments directly from your Wgroom Worldwide account. If you go directly to checkout without registering, you will not have an account to access for information regarding your order status.

8. Can I order by phone?

Our knowledgeable Service Representatives are ready to take your phone order Monday through Friday, 8 am to 5 pm Mountain Standard Time. Submitted orders from our web site will be taken 24/7. To place a phone order, call our offices Toll Free at 877-783-3784.

Additional Information

Important UPS/Fedex Information!! - UPS/Fedex will not deliver to a PO Box.

Disclaimer: If products shipped via truck are delivered to a business address and Wgroom Worldwide is charged for Residential Delivery, your credit card on file will be charged an additional Residential Delivery Charge imposed by the carrier. UPS/Fedex delivery not applicable.